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Microsoft Trojan Scam: What You Need to Know

The “Virus or Trojan Alert from Microsoft” scam is a deceptive tactic used by hackers to trick users into believing their computer is infected with a trojan or other malware. If you encounter this pop-up message in your web browser, follow the steps below to remove it and protect your system. Whatever you do, DON'T call the phone number on the screen!

Step 1: Close Your Web Browser

Attempt to Close Normally: First, try closing your web browser normally. You can even try pressing ALT-F4 to close the active window. If that doesn’t work, try:

Force Close Using Task Manager: Press Ctrl+Shift+Delete to open the Task Manager. Locate your web browser among the running processes and click “End Task” to force it to close.

If you are still having trouble closing it - Turn off your computer - ensure your completely shut it down. If you are using a laptop this can be achieved by holding the power button down for about 15 seconds. You can now restart it normally.

Step 2: Remove Suspicious Extensions and Reset Your Browser

Check for Unfamiliar Extensions: Inspect your browser for any extensions or add-ons you don’t remember installing. Remove anything suspicious.

Reset Browser Settings: Reset your browser to its default settings to undo any changes made by unwanted software.

Step 3: Scan Your Computer

Use a Premium Antivirus - Chilli Power Computing uses and recommends ESET Internet Security Premium: Run a full disk scan to ensure nothing nasty has been left behind.

Remove Detected Malware and PUPs: Let the antivirus remove all detected malware and potentially unwanted programs (PUPs). You can also use Malwarebytes (free version) to scan your computer and check for any remaining Malware.

Step 4: Stay Protected

Invest in a proper Internet Security package: To prevent future infections, consider investing in a premium internet security suite like ESET Internet Security Premium. It provides anti-phishing protection, blocks unsafe sites, and ensures your web traffic remains secure.

Remember: The “Virus/Trojan Alert from Microsoft” pop-up often includes a phone number to connect with scammers. Do not call the number provided. Instead, follow the steps above and perform a full system scan with a trustworthy antivirus or malware remover.

If you have or think you have started along the path of this scam, your computer may have been compromised. Please reach out to us for assistance.

Stay vigilant and keep your system secure! 🛡️

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